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.icon-button.danger{color:var(--danger)}.chat-composer.recording{align-items:center}.chat-recording{min-width:0;min-height:44px;color:var(--text-secondary);font-variant-numeric:tabular-nums;flex:1;align-items:center;gap:8px;margin:0;padding:0 4px;font-size:12px;font-weight:650;display:flex}.recording-dot{background:var(--danger);border-radius:50%;flex:0 0 9px;width:9px;height:9px;animation:1.2s infinite blink}@keyframes recording-pulse{0%,to{box-shadow:0 8px 18px #16b36447}50%{box-shadow:0 8px 26px #16b3648c}}.history-layout{grid-template-columns:330px minmax(0,1fr);height:100dvh;display:grid;overflow:hidden}.history-sidebar{flex-direction:column;min-height:0;padding:24px 20px;display:flex;overflow-y:auto}.history-title{gap:13px;margin-bottom:18px;display:grid}.history-title h1{margin:0;font-size:20px}.history-title p{color:var(--text-tertiary);margin:4px 0 0;font-size:11px}.history-title .outline-button{width:fit-content;min-height:36px;padding:0 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button:has(~button[aria-checked=true]){color:var(--green)}.feedback-sheet>small{color:var(--text-tertiary);margin-top:6px}.feedback-comment{text-align:left;width:100%;margin-top:20px}.feedback-comment b{color:var(--danger)}.feedback-sheet>.primary-button{width:100%;margin-top:22px}.feedback-cancel{color:var(--text-tertiary);background:0 0;border:0;margin-top:13px;font-size:12px}.customer-thanks{isolation:isolate;min-height:100dvh;color:var(--white);background:var(--hero-gradient);text-align:center;flex-direction:column;justify-content:center;align-items:center;padding:30px;display:flex;position:relative;overflow:hidden}.thanks-check{width:48px;height:48px;color:var(--on-accent);background:var(--primary-gradient);box-shadow:var(--button-shadow);border-radius:15px;place-items:center;margin-top:28px;display:grid}.customer-thanks h1{margin:22px 0 8px;font-size:28px}.customer-thanks p{color:#c7cfde;max-width:440px;margin:0;line-height:1.6}.customer-thanks 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var(--card-border);background:var(--surface);border-radius:12px;padding:4px;display:inline-flex}.segmented-control button{min-height:34px;color:var(--text-secondary);background:0 0;border:0;border-radius:9px;padding:0 14px;font-size:12px;font-weight:650}.segmented-control button.active{color:var(--white);background:var(--navy)}.kpi-grid{grid-template-columns:repeat(6,minmax(130px,1fr));gap:14px;display:grid}.kpi-card{min-height:142px;padding:18px 16px}.kpi-card.dark{color:var(--white);background:linear-gradient(150deg, var(--navy), var(--navy-2));border-color:#0000;box-shadow:0 12px 28px #0e1a3c40}.kpi-title-row{justify-content:space-between;align-items:flex-start;gap:8px;display:flex}.kpi-title{color:var(--text-secondary);font-size:11px;font-weight:650;line-height:1.35}.dark .kpi-title,.dark .kpi-note{color:var(--text-on-dark)}.kpi-delta{color:var(--green-text);background:var(--green-soft);white-space:nowrap;border-radius:999px;padding:4px 7px;font-size:10px;font-weight:750}.kpi-delta.negative{color:var(--danger);background:var(--danger-soft)}.kpi-value{letter-spacing:-.02em;margin-top:17px;font-size:25px;font-weight:750;display:block}.dark .kpi-value{color:var(--green-bright)}.kpi-note{color:var(--text-secondary);margin-top:7px;font-size:10px;line-height:1.35;display:block}.dashboard-grid{grid-template-columns:1.15fr 1fr 1fr;gap:14px;margin-top:14px;display:grid}.panel-card{padding:19px 20px}.panel-title-row{justify-content:space-between;align-items:center;gap:10px;margin-bottom:16px;display:flex}.panel-title-row h2{margin:0;font-size:14px;font-weight:700;line-height:1.3}.panel-title-row a,.panel-link{color:var(--green-text);background:0 0;border:0;font-size:12px;font-weight:700}.data-card{overflow:hidden}.table-toolbar{border-bottom:1px solid var(--divider);justify-content:space-between;align-items:center;gap:14px;padding:14px 16px;display:flex}.search-control{border:1.5px solid var(--border);background:var(--field-bg);border-radius:11px;align-items:center;gap:9px;min-width:min(340px,100%);padding:0 13px;display:flex}.search-control input{background:0 0;border:0;outline:0;width:100%;min-height:42px}.table-scroll{width:100%;overflow-x:auto}.data-table{border-collapse:collapse;width:100%;min-width:760px}.data-table th{color:var(--text-tertiary);background:var(--subtle-bg);letter-spacing:.04em;text-align:left;text-transform:uppercase;padding:12px 16px;font-size:10px}.data-table td{border-top:1px solid var(--divider);vertical-align:middle;padding:14px 16px;font-size:12px}.data-table tbody tr:hover{background:var(--subtle-bg)}.table-person{align-items:center;gap:10px;display:flex}.table-avatar{width:32px;height:32px;color:var(--green-text);background:var(--green-soft);border-radius:50%;place-items:center;font-size:10px;font-weight:800;display:grid}.table-person-copy{gap:2px;display:grid}.table-person-copy strong{font-size:12px}.table-person-copy small{color:var(--text-tertiary);font-size:10px}.tag{color:var(--text-secondary);background:var(--muted-bg);border-radius:999px;align-items:center;padding:5px 8px;font-size:10px;font-weight:750;display:inline-flex}.tag.success{color:var(--green-text);background:var(--green-soft)}.tag.warning{color:var(--warning);background:var(--warning-soft)}.tag.danger{color:var(--danger);background:var(--danger-soft)}.tag.info{color:var(--blue);background:var(--blue-soft)}.toggle{background:var(--track);border:0;border-radius:999px;width:42px;height:24px;transition:background .16s;position:relative}.toggle:after{content:"";background:#fff;border-radius:50%;width:18px;height:18px;transition:transform .16s;position:absolute;top:3px;left:3px;box-shadow:0 2px 5px #0e1a3c33}.toggle.on{background:var(--primary-gradient)}.toggle.on:after{transform:translate(18px)}.mobile-menu-button,.sidebar-mobile-close,.sidebar-scrim{display:none}.kpi-delta{align-items:center;gap:2px;display:inline-flex}.progress-list{gap:13px;display:grid}.progress-list>div{gap:6px;display:grid}.progress-list span,.recurrence-row span{justify-content:space-between;align-items:center;gap:10px;font-size:11px;display:flex}.progress-list span b,.recurrence-row b{color:var(--text-secondary);font-weight:600}.progress-list i,.recurrence-row i{background:var(--muted-bg);border-radius:99px;height:7px;overflow:hidden}.progress-list em,.recurrence-row em{border-radius:inherit;background:var(--primary-gradient);height:100%;display:block}.donut-wrap{justify-items:center;gap:17px;display:grid}.donut{background:conic-gradient(#53b877 0 68%, var(--navy) 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small{color:var(--text-tertiary)}.coverage-link{align-items:center;gap:2px;margin-top:8px;display:inline-flex}.secondary-kpis{grid-template-columns:repeat(6,minmax(125px,1fr));gap:12px;margin-top:14px;display:grid}.secondary-kpis article{align-content:start;min-height:126px;padding:15px;display:grid;position:relative}.secondary-kpis article>span{min-height:29px;color:var(--text-secondary);font-size:10px;font-weight:650}.secondary-kpis article>strong{margin-top:8px;font-size:22px}.secondary-kpis article>small{color:var(--green-text);background:var(--green-soft);border-radius:99px;padding:3px 6px;font-size:9px;font-weight:750;position:absolute;top:14px;right:12px}.secondary-kpis article>small.negative{color:var(--danger);background:var(--danger-soft)}.secondary-kpis article>p{color:var(--text-tertiary);margin:7px 0 0;font-size:9px}.dashboard-insights{grid-template-columns:1.35fr 1fr 1fr;gap:14px;margin-top:14px;display:grid}.mini-table{display:grid}.mini-table>div{border-top:1px solid var(--divider);grid-template-columns:1.7fr .7fr .6fr .6fr;align-items:center;gap:8px;padding:10px 0;font-size:10px;display:grid}.mini-table .mini-table-head{color:var(--text-tertiary);text-transform:uppercase;border:0;padding-top:0;font-size:9px;font-weight:700}.knowledge-backlog .backlog-number{align-items:baseline;gap:8px;display:flex}.backlog-number strong{font-size:31px}.backlog-number span{color:var(--text-tertiary);font-size:10px}.backlog-grid{grid-template-columns:1fr 1fr;gap:8px;margin-top:14px;display:grid}.backlog-grid span{background:var(--field-bg);border-radius:10px;gap:2px;padding:9px;display:grid}.backlog-grid b{font-size:14px}.backlog-grid small{color:var(--text-tertiary);font-size:8px}.knowledge-backlog>p{color:var(--green-text);align-items:center;gap:6px;margin:13px 0 0;font-size:9px;font-weight:650;display:flex}.recurrence-row{gap:7px;margin-top:15px;display:grid}.recurrence-row em.green{background:var(--green)}.recurrence-row em.yellow{background:#e9a23b}.recurrence-row em.red{background:var(--danger)}.dashboard-table{margin-top:14px}.table-title{margin:0;padding:16px 19px}.table-rating{color:var(--green-text)}.table-rating svg{vertical-align:-2px;display:inline}.handoff-dashboard{min-width:0}.handoff-dashboard .dashboard-heading{align-items:center;margin-bottom:24px}.handoff-dashboard .dashboard-heading p{margin-top:2px;font-size:13px}.dashboard-kpi-row{grid-template-columns:repeat(6,minmax(0,1fr));gap:16px;margin-bottom:20px;display:grid}.dashboard-kpi-card{border:1px solid var(--card-border);background:var(--surface);min-width:0;box-shadow:var(--card-shadow);border-radius:16px;padding:18px}.dashboard-kpi-card.dark{color:var(--white);background:linear-gradient(150deg,var(--navy),var(--navy-2));border-color:#0000;box-shadow:0 12px 28px 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5px;font-size:10px;font-weight:750}.audio-rate.on{color:var(--on-accent);background:var(--green-bright)}.image-lightbox{z-index:1200;-webkit-backdrop-filter:blur(6px);background:#0a1226b8;justify-content:center;align-items:center;padding:clamp(16px,5vw,48px);animation:.16s ease-out both lightbox-in;display:flex;position:fixed;inset:0}.image-lightbox figure{background:var(--surface);border-radius:16px;flex-direction:column;max-width:min(1100px,100%);max-height:100%;margin:0;animation:.2s cubic-bezier(.2,.9,.3,1) both lightbox-zoom;display:flex;overflow:hidden;box-shadow:0 28px 70px #050c2073}.image-lightbox img{object-fit:contain;max-width:100%;max-height:calc(100vh - 160px);display:block}.image-lightbox figcaption{border-top:1px solid var(--border-subtle,#8f9bb73d);color:var(--text-secondary);justify-content:space-between;align-items:center;gap:16px;padding:10px 14px;font-size:11px;font-weight:650;display:flex}.image-lightbox figcaption span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.image-lightbox figcaption a{color:var(--primary,#16a34a);flex-shrink:0;align-items:center;gap:5px;text-decoration:none;display:inline-flex}.image-lightbox-close{color:#fff;cursor:pointer;background:#ffffff29;border:0;border-radius:50%;justify-content:center;align-items:center;width:36px;height:36px;display:inline-flex;position:absolute;top:16px;right:16px}.image-lightbox-close:hover{background:#ffffff47}button.rich-image{text-align:left;cursor:zoom-in;font:inherit;padding:0}@keyframes lightbox-in{0%{opacity:0}to{opacity:1}}@keyframes lightbox-zoom{0%{opacity:0;transform:scale(.97)}to{opacity:1;transform:scale(1)}}@media (prefers-reduced-motion:reduce){.image-lightbox,.image-lightbox figure{animation:none}}